Oftentimes, there tends to be a few key players putting in most of the work, the upper third. As leaders, we feel compelled to make sure everyone is doing equal work, so we focus our attention on pushing the lower third, only to feel irritation and disappointment when their performance still lags. Often though, the most important segment, is neither the top or bottom group; it is the middle. Each group has different motivations, and you have to cater your message to their motives to influence behavior changes and boost performance.
Read More“The only true wisdom is in knowing you know nothing.” ― Socrates.
This familiar proverb reminds us to always be open to learning more. However, Socrates’ words are much less comforting when we are faced with unknowns in our personal or professional lives.
Read MoreChick-fil-A is a leading fast casual restaurant but I’d bet money the line is wrapped around the parking lot because of more than its chicken.
As we prepare to celebrate National Small Business Week - April 29 - May 5 - we outline the strategies that Chick-fil-A (and your organization should) implement to develop a loyalist following.
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